Compatibility and Retirements

Find Classic integration guidance, migration instructions for retired Platform interfaces, and historical release records without mixing their scopes.

Use current contracts for a new integration and the owning migration page when maintaining an older client. Classic remains a separate documented API; a Classic integration is not automatically a retired integration.

Classic Integrations

Start with Classic authentication, Classic API resources, and the Classic SDKs. Terminology Mapping and Memory Architecture & API Mapping identify their Classic-specific scope. Platform credentials and resource IDs are not interchangeable with Classic ones.

Retired Platform Interfaces

Former interface	Current guidance
Console operator pages, takeover controls, and Runs Live tab	Use All runs with its Live status filter for browsing. The retained operator and run-control APIs require a separate integration and supported runtime.
Context Graph editing in the Console	Inspect and export graph versions in the Console; publish changes through the supported API or CLI.
Post-call transcript verification	Remove transcript_correction_enabled and consumers of the removed accuracy/verified-transcript fields; use retained transcript and call evidence.
Remote desktop sessions	Desktop Sessions retirement; use Integrations for supported external-system connections.
Hosted framework-run dispatch and polling	Agent Runs retirement; the unified Runs inventory is a separate retained contract
Native-agent definition registry	Agent Definitions retirement
Standalone ringless voicemail	Voicemail retirement; ordinary outbound-call voicemail handling has a different lifecycle
Standalone intake upload links	Upload-link retirement; authenticated dataset intake remains current

The migration pages retain their existing URLs. A command or type in an older SDK or CLI does not make a removed server operation available.

Release History

Use Current Upgrade Guidance for present compatibility decisions. Release archives record historical behavior and dates; evaluate current availability using the owning operation and workflow guide.