Analytics and Dashboards
Workspace analytics, pipeline observability, entity inspection, dashboards, and the Insights Agent - with their freshness and evidence boundaries.
Concurrence exposes several workspace-scoped analytics surfaces. They do not share one universal data source, refresh schedule, or filter contract. Interpret each result according to the evidence that produced it:
Call intelligence
Completed voice interaction artifacts
Fields can be null or absent when the required call evidence was not produced
Production eval analytics
Persisted assertion and metric verdicts
Covers only conversations that were evaluated
Surface analytics
Surface lifecycle and saved-field state
A drop-off correlation does not prove that a field caused abandonment
World and pipeline analytics
Serving projections, connector state, and diagnostic queries
Live status and historical counts can have different freshness
Metric store
Recent metric values and durable metric history
Latest API reads can be fresher than dashboard panels
Call and Eval Analytics
Voice call analytics read the call-intelligence projection for the selected workspace and time window.
Call quality
Average, p50, and p95 quality score; call count; escalation rate; average duration; a time series; and quality-score bands
Advanced call statistics
p50, p95, and p99 duration; quality percentiles; a trend with p95 audio latency; and service and direction breakdowns
Emotion trends
Dominant-emotion counts and average valence and arousal over time when emotion evidence exists
Latency
Engine p50 and p95, audio time-to-first-byte p50, p95, and p99, plus average navigation, render, and silence values
Tool performance
Aggregate tool calls, successes, failures, failure rate, and a time series. It does not provide per-tool duration or per-tool ranking.
Operator performance
Escalation count and rate, operator-handled count, escalated-call duration, quality comparison, and an escalation trend
Eval quality
Overall and per-eval-key pass rate and average score, plus a trend across persisted production eval verdicts
Most call-intelligence endpoints accept a one-hour, one-day, or one-week interval, an optional service filter, and a days lookback of up to 90 days. Endpoints that accept explicit start and end dates use those dates instead of the lookback. Advanced call statistics can also filter by inbound or outbound direction. The explicit comparison endpoint accepts separate current and previous date ranges and returns absolute and percentage deltas.
The workspace home composite is narrower: it returns six headline call KPIs for a one-to-90-day window and compares applicable values with the preceding equal-length period.
Call Detail and Retention
Aggregate analytics and call detail have separate availability paths. A retained analytics row does not guarantee that a recording, transcript, full turn history, or every post-call artifact is still available. Apply the workspace's retention policy to each artifact type and treat missing evidence as unknown rather than zero.
Production Eval Evidence
Production eval analytics are channel-agnostic because verdicts are keyed to the durable conversation. Voice, text, SMS, and email conversations can contribute when an eval actually ran and persisted a result.
Eval scores are model- or assertion-derived evidence, not proof of factual, clinical, or regulatory correctness. Automatic post-conversation evaluation is feature- and configuration-dependent, and the manual evaluation endpoint persists its results rather than acting as a non-persisting preview.
Surface Analytics
Surfaces have four analytics views:
Completion rates
Created, opened, completed, and abandoned totals; completion and drop-off rates; a trend; and a source breakdown
Channel effectiveness
Delivery count, completion count and rate, and average completion time by observed channel
Field abandonment
Overall abandonment plus saved and missing counts for fields on abandoned surfaces
Entity history
Completion statistics, the most frequently observed channel, and recent surfaces for one entity
Date-based surface views default to a 30-day lookback, with days capped at 90. Views that accept explicit start and end dates use those dates instead. Completion rates additionally support interval and entity filters. Entity history uses a separate result limit rather than a date-range filter.
Field-level results describe where incomplete submissions stopped. Use them to form a hypothesis, then validate wording or workflow changes with controlled comparisons. The data alone cannot establish that a question was confusing, unnecessary, or too sensitive.
Event and Data Quality Analytics
Event Breakdown
The event-breakdown view returns current aggregate counts by event type and reported source. It is useful for checking whether expected event families and sources are represented. It is not currently a historical time series, so do not infer when a source became quiet from this response alone.
Use pipeline source history or connector-health data for temporal ingestion evidence.
Current Data-Quality Coverage
The current data-quality endpoint is intentionally limited. When its serving projection has data, it returns an aggregate projected confidence value and event count. The source breakdown is currently empty, the time series is at most a current summary point, and review-pipeline fields are compatibility placeholders with zero or null values.
Do not use this response as a complete confidence distribution, source-quality comparison, or review-governance report. External write proposals use the separate Review Queue, and proposal decisions do not rewrite the confidence of their source events.
Pipeline Observability
Pipeline observability reads workspace read models and diagnostic analytics. The connector runner was retired on October 10, 2026, so the live connector state these views once showed, such as active polls and last sync times, is no longer reported:
Status
Total events, read-model status and sync time, and entity count
Sources
Configured sources with activation, stored health status, and event counts
Source detail
Source metadata, recent failures, diagnostic event history, and outbound summary when those reads are available
Outbound
Per-sink synced, failed, and pending counts plus an attempt log
Throughput
Hourly or daily ingestion counts for the requested window
Entity resolution
Historical same_as edge counts and the currently reported resolution-loop status
Diagnostic history, outbound, and throughput views can return empty results when their analytical reader is unavailable. Summary responses expose read-model availability separately where supported; preserve that distinction in alerts and dashboards.
The review-metrics route remains for response compatibility but currently returns a zeroed shape because the earlier review queue has no active producer. External write proposals are a separate record, and none have been staged since the connector runner was retired.
Connector Health and Loop Latency
Two Sensorium views add operational evidence:
Connector health - events in the last hour and rolling 24 hours, mean events per minute, most recent ingestion time, a freshness category, and read-model status for each observed source.
Loop latency - the median time between paired sensing and agent-action events over a one-to-168-hour window, with hourly counts, median values, and a truncation flag.
Loop latency covers only events the pairing logic can associate. A low pair count or a truncated sample limits what can be concluded about end-to-end behavior.
Workspace and Agent Health
Workspace Health Composite
The Platform API exposes a composite used by the Developer Console home page. Its three sections fail independently and the response identifies degraded sections.
Voice
Active calls, active escalations, calls today, average quality, and today's escalation rate
Data quality
Entity count and historical recent same_as edge count
Identity
Active API key count
Several schema fields are placeholders today: review counts are 0 or null, average entity confidence is null, and identity session, failed-authentication, lockout, and MFA values are null. Derived review, confidence, or identity conclusions are therefore not reliable until those fields gain active producers.
The active-call portion of the voice section can reflect the live voice service. Its calls-today, quality, and daily escalation rollups currently read a compatibility serving table that is no longer the source used by the primary call-analytics endpoints, so those three values can be stale or empty. Use the analytics dashboard response for current durable call aggregates.
Developer Console Production Health
The Developer Console home page shows a workspace pulse with active agents, calls today, active calls, average quality, escalation rate, and tool success. Agent cards link to a production detail page with call-quality, latency, emotion, and aggregate tool-performance charts plus recent calls.
The current status badge is a UI heuristic:
Paused - the service is inactive.
Degraded - the value labeled Pass rate is below 80, or the selected period contains zero calls. That value currently comes from average call-quality score, not production-eval pass rate.
Live - neither degraded condition is met.
Live is not a safety certification, availability guarantee, or proof that all analytical inputs are present. Escalation rate is displayed but does not currently determine the badge.
Entity Inspection
Entity intelligence exposes four current behaviors:
Relationship graph
One level of stored current edges and neighbor metadata
Provenance
Entity identity and historical same_as merge information; source and confidence-history arrays are currently empty
Duplicate history
Historical same_as edges ordered by stored confidence. It does not run a current duplicate-detection model.
Search
Case-insensitive display-name search with entity-type filtering and pagination
Historical same_as rows came from the earlier resolver. The active pipeline does not create new merge edges. Lineage responses also retain empty outbound-sink and review-history arrays for compatibility, so they are not a complete delivery or governance audit.
Narrative Briefs
Brief routes accept patient, cohort, territory, emirate, and district entities, with a separate workspace-level route. Responses include Markdown and structured content, evidence identifiers, confidence, event count, version, generation time, and a truncation indicator when a brief has evidence.
The current serving path does not yet load event evidence into brief generation. A generation request therefore produces the empty-evidence response rather than a synthesized patient or population narrative. Do not use the current brief response as a clinical summary. A read before any brief exists returns a successful empty shape with event_id: null.
Dashboards
Three immutable built-in dashboard templates are visible to every workspace:
Data Browser Insights
Operational views over available FHIR resources, world entities, facilities, and provider availability
Realtime Metric Store
Metric summary, numerical scores, daily scored events, production versus simulation values, categorical distribution, entity coverage, freshness, and per-call scores
Eval Summary
Workspace-aggregate eval scores by metric, trend, and categorical outcome
Definitions are available without workspace setup, but panels can be empty or unavailable until their source data and analytical query path are ready. The built-in templates refresh every five minutes by default.
Workspace dashboards are separate mutable resources. The dashboard API supports create, list, read by ID or slug, update, soft delete, and panel execution. Built-in templates cannot be updated or deleted through the workspace API. Panel queries are executed with workspace scoping, and execution requires data-view permission.
Embeddable Rendering
The Developer Console renders dashboard definitions with the @amigo-ai/dashboards component package. The same DashboardEmbed component can fetch a definition by slug, execute its panels, apply declared filters, and refresh on an interval when supplied with a Platform API base URL, workspace ID, and valid authentication.
Embedding does not weaken workspace authorization. External applications must protect credentials and preserve the Platform API's data-view permission boundary.
Insights Agent
The Insights page combines a proactive digest with conversational analysis:
The digest and suggested questions can remain unchanged for up to five minutes after source data changes.
Chat creates a workspace-scoped session and streams progress, tool activity, structured result blocks, follow-up suggestions, and completion events over SSE.
Result blocks can contain text, metric cards, tables, entity lists, and Plotly charts.
Tool labels and results can be visible, but hidden model reasoning is not exposed.
A session uses one model for every answer. When that model is rate limited or unavailable, the chat returns an error block and keeps the session rather than switching models.
The agent can use guarded workspace queries, entity reads, call analytics, metric values, and available analytical functions. The freshness of an answer depends on the selected tool and its underlying projection. Model-generated interpretation can be incomplete or incorrect, and malformed visual blocks can be discarded by the client. Verify material operational or clinical conclusions against the cited records and direct API results.
Useful questions include:
"How has call quality changed over the last seven days?"
"Show production and simulation values for these metric keys."
"Which entity types are represented in this workspace?"
"Summarize recent call volume and escalation rate."
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