# Concurrence Documentation ## Concepts - [Welcome](https://docs.concurrence.com/readme.md): Understand Concurrence's data foundation, agent workflows, deployment responsibilities, and the evidence used to improve healthcare operations. - [What Concurrence Does](https://docs.concurrence.com/platform-overview/what-amigo-does.md): How Concurrence combines a shared healthcare data foundation, configured agent workflows, and operational evidence within an existing organization. - [Core Concepts](https://docs.concurrence.com/platform-overview/core-concepts.md): The relationships between workspace data, deployed configuration, live interactions, and outcome evidence in the Concurrence Platform. - [Shared Context and Applications](https://docs.concurrence.com/platform-overview/shared-context-and-applications.md): How shared patient context, change events, and specialized applications work together without sharing one transaction or one set of permissions. - [How It Works](https://docs.concurrence.com/platform-overview/how-it-works.md): Follow one appointment change through data retrieval, agent decisions, external action, human exceptions, and outcome evaluation. - [Design Principles](https://docs.concurrence.com/platform-overview/design-principles.md): The engineering trade-offs behind source-aware data, bounded workflows, explicit action confirmation, and measured improvement. - [Operating Model](https://docs.concurrence.com/platform-overview/operating-model.md): How clinical, operational, data, engineering, and Concurrence teams divide responsibility for a deployed workflow and its ongoing improvement. - [Deployment Model](https://docs.concurrence.com/platform-overview/deployment-model.md): Define deployment scope, validate a candidate, select reviewed configuration, and manage release changes across isolated workspaces. - [Evaluating Concurrence](https://docs.concurrence.com/platform-overview/evaluating-amigo.md): A technical evaluation path through architecture, data, control, delivery, measurement, and deployment, with concrete evidence to examine. - [Technical Evaluation Packet](https://docs.concurrence.com/platform-overview/evaluation-packet.md): Build a technical decision packet with deployment boundaries, capability confirmations, pilot acceptance criteria, integration effort, and traceable outcome evidence. - [Reference Deployment](https://docs.concurrence.com/platform-overview/reference-deployment.md): Review the logical boundaries, data flows, integration dependencies, and ownership decisions in a Concurrence deployment before selecting a pilot architecture. - [Capability and Availability](https://docs.concurrence.com/platform-overview/capability-availability.md): Distinguish documented interfaces, managed provisioning, separately authorized services, and preview capabilities during deployment planning. - [Data Residency](https://docs.concurrence.com/platform-overview/data-residency.md): Regional deployment endpoints, data-flow boundaries, and practical planning considerations for regulated deployments. - [Cloud Ownership and Integration Boundaries](https://docs.concurrence.com/platform-overview/cloud-ownership.md): Separate software ownership, cloud execution, data storage, operating access, and billing when reviewing a customer-owned agent integration. - [Cost and Latency Optimization](https://docs.concurrence.com/platform-overview/cost-and-latency.md): Plan deployment cost and latency measurements, distinguish customer billing from internal cost allocation, and understand runtime optimization trade-offs. - [World Model](https://docs.concurrence.com/data/world-model.md): Event-sourced data layer that accepts supported healthcare inputs, preserves provenance and confidence, and projects current entity state. - [One Patient, Two Workflows](https://docs.concurrence.com/data/patient-context-walkthrough.md): Follow one patient's source records into a clinician-reviewed note, a follow-up workflow, and a confirmed scheduling outcome. - [Connect Another Workflow](https://docs.concurrence.com/data/connect-another-workflow.md): Plan a second healthcare workflow around reusable context, explicit application ownership, failure recovery, and measured integration effort. - [Connectors and EHR](https://docs.concurrence.com/data/connectors-and-ehr.md): How source data reaches the world model through FHIR import and dataset intake, and how agents read and change EHR data through integrations. - [Healthcare Interoperability](https://docs.concurrence.com/data/healthcare-interoperability.md): Plan hospital data exchange, confirm supported interfaces, and prepare the specifications, tests, and operating handoff for an integration. - [Customer Data Intake](https://docs.concurrence.com/data/customer-data-intake.md): Workspace-scoped dataset ingestion, file versioning, source discovery, processing, and publication, with explicit security and rollout boundaries. - [Workspaces](https://docs.concurrence.com/data/workspaces.md): Tenant isolation boundaries with separate world models, data sources, voice configs, and role-based access control. - [Data Access (MCP)](https://docs.concurrence.com/data/data-mcp.md): Standalone MCP service for read-only SQL exploration using Classic API organization credentials. - [Agent Core](https://docs.concurrence.com/agent/agents.md): Versioned agent identity, background, behavioral guidance, communication patterns, and voice configuration. - [Reasoning Engine](https://docs.concurrence.com/agent/reasoning-engine.md): How agent guidance, Context Graphs, tools, and channel controls coordinate reasoning, ongoing work, and responses across supported interactions. - [Universal Reasoning and the Liquid World Model](https://docs.concurrence.com/agent/universal-reasoning.md): How problem definitions, source-linked world-model views, exact programs, fast decisions, and deliberative models compose into a reasoning system. - [Context Graphs](https://docs.concurrence.com/agent/context-graphs.md): Structured state machines that define conversation flow, decision points, and safety boundaries for agent workflows. - [Dynamic Behaviors](https://docs.concurrence.com/agent/context-graphs/dynamic-behaviors.md): Classic API dynamic behavior sets, including semantic triggers, instruction injection, tool changes, versioning, and Platform API alternatives. - [Memory](https://docs.concurrence.com/agent/memory.md): How source-linked observations and bounded models preserve useful context, with scoped recall when an agent needs detail from earlier interactions. - [Clinical Tools](https://docs.concurrence.com/agent/clinical-tools.md): Current built-in world tools for patient lookup, scheduling, clinical reads, and source-attributed writes. - [Platform Functions](https://docs.concurrence.com/agent/platform-functions.md): Workspace-registered SQL, AI, Python, and table-valued functions for governed data retrieval and computation. - [Continuous Improvement](https://docs.concurrence.com/agent/pattern-discovery-and-reuse.md): Turn feedback into a reviewed workflow, test changes against clear criteria, and use production results to guide the next release. - [Overview](https://docs.concurrence.com/channels/conversations.md): How voice, text, messaging, email, and Surfaces deliver a shared workflow while preserving distinct identity, consent, and completion rules. - [Channel Program Readiness](https://docs.concurrence.com/channels/program-readiness.md): Review program permission, channel integration, delivery evidence, and recurring operational responsibilities before launching patient outreach. - [Phone](https://docs.concurrence.com/channels/voice.md): Real-time phone-based conversations with conference-first architecture, emotion detection, and adaptive voice delivery. - [Audio Pipeline](https://docs.concurrence.com/channels/voice/audio-pipeline.md): How speech recognition, emotion detection, filler speech, barge-in detection, and TTS work together in real time. - [Emotion Detection](https://docs.concurrence.com/channels/voice/emotion-detection.md): How acoustic emotion scores, transcript analysis, rolling state, empathy tiers, and voice steering work in the live voice runtime. - [Compound Emotions](https://docs.concurrence.com/channels/voice/compound-emotions.md): How the five-turn resolver produces scored compound-emotion signals from acoustic, transcript, and behavioral evidence. - [Call Recordings](https://docs.concurrence.com/channels/voice/recordings.md): Workspace-scoped caller, agent, and merged stereo recordings with time-limited download links and best-effort availability. - [Text Sessions](https://docs.concurrence.com/channels/text-sessions.md): Durable text conversations over the web API, SMS, iMessage, WhatsApp, and email, with channel-specific delivery behavior. - [SMS](https://docs.concurrence.com/channels/sms.md): SMS channel for outbound and inbound text messaging through provisioned phone numbers. - [WhatsApp](https://docs.concurrence.com/channels/whatsapp.md): Managed WhatsApp conversations with business-scoped identity, asynchronous replies, and a bounded customer-service window. - [iMessage](https://docs.concurrence.com/channels/imessage.md): iMessage channel for patient communication through Apple's messaging platform. - [Email](https://docs.concurrence.com/channels/email.md): Email channel with domain verification, inbound reply handling, thread continuity, and transactional and marketing use cases. - [Surfaces](https://docs.concurrence.com/channels/surfaces.md): Agent-generated data collection interfaces delivered by email or web, with templates, progress tracking, and pending appointment requests. - [Outbound](https://docs.concurrence.com/channels/outbound.md): Outbound paths for SMS and iMessage conversations and for direct voice calls, with the channel support, lifecycle, and retry rules of each. - [Operators and Escalation](https://docs.concurrence.com/operations-and-safety/operators.md): Plan human escalation and supported API-based intervention, including phone takeover, handback, and transfer fallbacks. - [Runtime Safety](https://docs.concurrence.com/operations-and-safety/runtime-safety.md): Current runtime safety controls, their enforcement boundaries, operator intervention, and evidence-based release practices. - [Compliance and Audit](https://docs.concurrence.com/operations-and-safety/compliance.md): Authentication, access control, audit evidence, workspace isolation, outbound authorization, and assurance boundaries for regulated healthcare environments. - [Testing Overview](https://docs.concurrence.com/testing/testing.md): Simulations, interactive testing, voice-path checks, metrics, and trend review support deliberate verification before and after deployment. - [Simulations](https://docs.concurrence.com/testing/testing/simulations.md): Test agents against synthetic personas and scenarios through the production reasoning path, with tools in simulation mode unless a launch runs chosen reads for real. - [Playground and Interactive Testing](https://docs.concurrence.com/testing/testing/playground.md): Test agents interactively in the Developer Console playground through voice or text, with an execution stream, an inspector, and related testing workflows. - [Voice Simulation](https://docs.concurrence.com/testing/testing/voice-simulation.md): Separate text-tier reasoning and tool coverage from real-audio tests of transcription, speech, turn-taking, latency, and transport health. - [Metrics and Quality](https://docs.concurrence.com/testing/testing/metrics.md): Define multi-objective evaluation criteria and use their results in customer-owned release checks and improvement targets. - [Drift Detection](https://docs.concurrence.com/testing/testing/drift-detection.md): Detect gradual performance changes by comparing metric trends, production examples, and simulation baselines through a deliberate monitoring workflow. - [Web Forge (Beta)](https://docs.concurrence.com/self-serve/web-forge.md): Web Forge (Beta) helps authorized users inspect, change, test, and review agent service configuration through a guided workflow. - [Intelligence Overview](https://docs.concurrence.com/intelligence-and-analytics/intelligence.md): Per-interaction evidence, workspace analytics, dashboards, metric values, and the boundaries that determine their availability. - [Call Intelligence](https://docs.concurrence.com/intelligence-and-analytics/intelligence/call-intelligence.md): Terminal voice-call evidence, operational quality scoring, optional audio analysis, decision traces, and playback timelines. - [Analytics and Dashboards](https://docs.concurrence.com/intelligence-and-analytics/intelligence/analytics-dashboards.md): Workspace analytics, pipeline observability, entity inspection, dashboards, and the Insights Agent - with their freshness and evidence boundaries. - [Metric Store](https://docs.concurrence.com/intelligence-and-analytics/metric-store.md): The current metric catalog, custom-definition boundaries, dashboard behavior, query surface, and freshness semantics. - [Cost to Serve](https://docs.concurrence.com/intelligence-and-analytics/cost-to-serve.md): Understand workspace LLM usage and calculated cost, customer and staff access, and pricing and attribution limits. - [Healthcare Overview](https://docs.concurrence.com/use-cases/use-cases.md): Healthcare workflow patterns showing how agents, data, channels, testing, and external integrations can be composed. - [Patient Scheduling and Outreach](https://docs.concurrence.com/use-cases/use-cases/scheduling-outreach.md): End-to-end patient scheduling and outbound outreach workflow, from clinical data loading through interaction completion and policy-gated external updates. - [Care Coordination](https://docs.concurrence.com/use-cases/use-cases/care-coordination.md): Multi-encounter care coordination with cross-session memory, world model data unification, and personalized patient interactions. - [Clinical Verification](https://docs.concurrence.com/use-cases/use-cases/clinical-verification.md): Build clinical-safety evidence with representative simulations, customer-owned release criteria, and qualified human review. - [Population Health](https://docs.concurrence.com/use-cases/use-cases/population-health.md): A configuration pattern for population outreach that combines ingestion, customer-defined risk logic, explicit outreach workflows, and agent conversations. - [Healthcare Contact Center](https://docs.concurrence.com/use-cases/use-cases/contact-center.md): How Concurrence maps voice, text, operator, analytics, and data-collection capabilities onto contact-center workflows. - [Rebrand and Compatibility](https://docs.concurrence.com/reference/concurrence-rebrand.md): The Concurrence name and service domains, and which API hosts, SDK packages, and identifiers keep the Amigo name. - [Glossary](https://docs.concurrence.com/reference/glossary.md): Definitions of key platform terms - from acceptance regions and actions to world model and workspaces. - [API Terminology Mapping](https://docs.concurrence.com/reference/api-terminology-mapping.md): Map conceptual documentation terms to current Classic and Platform API resource names. - [Agent Forge CLI](https://docs.concurrence.com/reference/agent-forge.md): Agent Forge CLI for syncing, versioning, and promoting agent configuration, with current Go and legacy Python build coverage. - [Performance Characteristics](https://docs.concurrence.com/reference/performance.md): How to interpret voice latency, scaling, emotion-analysis windows, API rate limits, and post-call processing behavior. ## Developer Guide - [Welcome](https://docs.concurrence.com/developer-guide/readme.md): Choose the correct Concurrence API, configure credentials and region, and follow implementation guides for data, agents, channels, and operations. - [Getting Started](https://docs.concurrence.com/developer-guide/getting-started.md): Establish your API, tenant boundary, credentials, and regional endpoint, then validate a first read before building a Concurrence workflow. - [Core Concepts](https://docs.concurrence.com/developer-guide/getting-started/core-concepts.md): Map Concurrence's conceptual model to Platform and Classic resources, keeping authentication, version selection, conversations, and evidence distinct. - [Choose Credentials](https://docs.concurrence.com/developer-guide/getting-started/credentials.md): Choose Platform, Classic, or Scribe credentials, confirm the tenant and host, and verify access before starting a workflow or installing a client. - [Classic Authentication](https://docs.concurrence.com/developer-guide/getting-started/authentication.md): Configure Classic API key credentials, exchange them for a user token, and distinguish this flow from Platform authentication. - [Regions & Endpoints](https://docs.concurrence.com/developer-guide/getting-started/regions-and-endpoints.md): Configure regional Platform, identity, service, and Console hosts, distinguish Classic endpoints, and migrate clients without relying on legacy redirects. - [Guides](https://docs.concurrence.com/developer-guide/guides.md): Task guides for configuring, testing, operating, and governing Concurrence workflows, with prerequisites and evidence of completion. - [First Verified Conversation](https://docs.concurrence.com/developer-guide/guides/first-verified-conversation.md): Run a pinned TypeScript starter, verify a durable text response, exercise a failure, and close the conversation with explicit test-service prerequisites. - [First Console Conversation](https://docs.concurrence.com/developer-guide/guides/first-console-conversation.md): Sign in to the Console, choose a configured test service, start a text conversation, inspect its answer and tool evidence, and end the session. - [Build and Prove](https://docs.concurrence.com/developer-guide/guides/build-and-prove.md): Configure a Platform service, test its behavior, and release selected versions with clear acceptance criteria and a recovery plan. - [Pass Context to Tool Parameters](https://docs.concurrence.com/developer-guide/guides/conversation-context.md): Declare accepted conversation context on a service, supply values at creation, and bind them to tool parameters in the active Context Graph state. - [Set Context on a Live Voice Call](https://docs.concurrence.com/developer-guide/guides/live-call-context.md): Set verified context on a live voice call from a trusted backend so context-bound tools receive the value server-side without the model seeing it. - [Operate and Improve](https://docs.concurrence.com/developer-guide/guides/operate-and-improve.md): Investigate a Platform run, use supported operator controls, reconcile incomplete effects, and turn observed failures into repeatable evaluations. - [Data to a Verified Action](https://docs.concurrence.com/developer-guide/guides/data-to-verified-action.md): Follow a synthetic record from a supported source through queryable data and agent access to an independently verified external integration outcome. - [Govern a Deployment](https://docs.concurrence.com/developer-guide/guides/govern-a-deployment.md): Confirm workspace access, feature provisioning, regional processing boundaries, and operational responsibilities before enabling a customer workflow. - [Scribe: Capture to Finalized Note](https://docs.concurrence.com/developer-guide/guides/scribe-capture-to-note.md): Prepare provider access, create an in-person or Zoom Scribe session, verify transcript and artifact readiness, and finalize the note the provider reviewed. - [Compatibility and Retirements](https://docs.concurrence.com/developer-guide/guides/compatibility-and-retirements.md): Find Classic integration guidance and release records, and keep Classic and Platform credentials, resources, and release history in separate scopes. - [Verify an Integration Action](https://docs.concurrence.com/developer-guide/guides/verify-an-integration-action.md): Verify a configured integration action from authorization through target acknowledgement, including rejection, ambiguous delivery, and test cleanup. - [Test a Managed SMS Workflow](https://docs.concurrence.com/developer-guide/guides/test-managed-sms.md): Test a provisioned SMS workflow through routing, consent controls, conversation evidence, recipient delivery, suppression, and operational handoff. - [Integrate Channel Manager Through the API](https://docs.concurrence.com/developer-guide/guides/integrate-channel-manager.md): Connect your application to Channel Manager. Set up access, send messages, handle replies, connect voice, and test the workflow before launch. - [Troubleshoot an Integration](https://docs.concurrence.com/developer-guide/guides/troubleshooting.md): Locate failed authentication, missing context, incomplete turns, unresolved writes, and missing delivery, then collect the evidence needed to recover. - [Build a KB Agent End to End](https://docs.concurrence.com/developer-guide/guides/build-a-kb-agent-end-to-end.md): Build a role-scoped knowledge-base agent end to end: load your data, assign roles, build the agent, test it, and manage it over time. - [KB Agent: Retrieval & Build Methodology](https://docs.concurrence.com/developer-guide/guides/building-a-knowledge-base-agent.md): How to choose a retrieval architecture for a knowledge-base agent, and a measurement-driven process for building one. - [Platform API Overview](https://docs.concurrence.com/developer-guide/platform-api/platform-api.md): Implement workspace data, agent configuration, conversations, integrations, and operations through the Concurrence Platform API. - [Authentication & API Keys](https://docs.concurrence.com/developer-guide/platform-api/platform-api/authentication.md): Authenticate to the Platform API with workspace keys or device authorization, inspect the live permission catalog, and rotate or revoke credentials safely. - [OAuth2 (Machine-to-Machine)](https://docs.concurrence.com/developer-guide/platform-api/platform-api/oauth2.md): Machine-to-machine OAuth2 client credentials flow for programmatic access to the Platform API. - [OAuth2 Clients](https://docs.concurrence.com/developer-guide/platform-api/platform-api/oauth2-clients.md): Understand provisioned OAuth2 clients used for machine-to-machine authentication with the client\_credentials grant. - [Provider Access Grants](https://docs.concurrence.com/developer-guide/platform-api/platform-api/provider-access-grants.md): Provision, list, inspect, and revoke provider Scribe access grants for a workspace. - [Sessions](https://docs.concurrence.com/developer-guide/platform-api/platform-api/sessions.md): Persistent WebSocket endpoint for text conversations with streamed agent responses. - [Zoom Session Events (SSE)](https://docs.concurrence.com/developer-guide/platform-api/platform-api/zoom-session-events.md): Real-time Server-Sent Event stream for live Zoom session bot status and transcript updates. - [Appointments](https://docs.concurrence.com/developer-guide/platform-api/platform-api/appointments.md): List and retrieve appointments for the current calendar day, scoped to the authenticated provider's workspace. - [WhatsApp Setup](https://docs.concurrence.com/developer-guide/platform-api/platform-api/whatsapp-setup.md): Managed WhatsApp provisioning, business-scoped recipient identity, asynchronous replies, and the separate service voice-note API. - [Cost to Serve](https://docs.concurrence.com/developer-guide/platform-api/platform-api/cost-to-serve.md): Read workspace LLM usage and calculated cost over a date range, distinguish customer and staff access, and handle partial pricing and attribution limits. - [External Auth Claim Mappings](https://docs.concurrence.com/developer-guide/platform-api/platform-api/external-auth-claim-mappings.md): Create, list, get, supersede, and preview-resolve external auth claim mappings that link customer-attested claims to internal roles. - [Topic Modeling Settings](https://docs.concurrence.com/developer-guide/platform-api/platform-api/topic-modeling-settings.md): Read and update per-workspace conversation topic analytics exposure settings. - [Pagination](https://docs.concurrence.com/developer-guide/platform-api/platform-api/pagination.md): How Platform API list endpoints paginate - continuation-token pagination for resource lists and limit/offset for analytics and audit endpoints. - [Health](https://docs.concurrence.com/developer-guide/platform-api/platform-api/health.md): Check Platform API liveness from an external health monitor or alerting system with the unauthenticated health endpoint and its JSON status response. - [Workspaces](https://docs.concurrence.com/developer-guide/platform-api/workspaces.md): Manage workspaces: tenant isolation, timezone, version reads, voice settings, speech recognition, and test caller numbers. - [Agents](https://docs.concurrence.com/developer-guide/platform-api/workspaces/agents.md): Define agent identity, voice, background, and behaviors with immutable versioning in the Platform API. - [Skills](https://docs.concurrence.com/developer-guide/platform-api/workspaces/skills.md): Configure LLM-backed micro-agent capabilities with system prompts, schemas, and tool access. - [Services](https://docs.concurrence.com/developer-guide/platform-api/workspaces/services.md): Bind agents and context graphs into deployable services, manage version sets, and configure voice behavior for conversations across supported channels. - [Use Cases & Bindings](https://docs.concurrence.com/developer-guide/platform-api/workspaces/use-cases.md): Bind a provisioned communication use case to a workspace service, inspect its routing, and remove the binding when routing should stop. - [Scheduling Rule Sets](https://docs.concurrence.com/developer-guide/platform-api/workspaces/scheduling-rule-sets.md): Configure deterministic scheduling rules that filter appointment slots before they reach the agent. - [Voice Configuration](https://docs.concurrence.com/developer-guide/platform-api/workspaces/voice-configuration.md): Configure per-service voice latency, fillers, barge-in, response limits, provider inheritance, call forwarding, and conversation tool availability. - [Client Config](https://docs.concurrence.com/developer-guide/platform-api/workspaces/client-config.md): Retrieve client-safe configuration values for embedding in browser-side applications. - [Scribe](https://docs.concurrence.com/developer-guide/platform-api/scribe.md): Access provider-owned clinical documentation sessions, retrieve transcripts, generate notes and summaries, and review visit checklists and coding suggestions. - [Sessions](https://docs.concurrence.com/developer-guide/platform-api/scribe/sessions.md): List and retrieve provider-owned clinical documentation sessions with lifecycle state and transcript, note, summary, and coding artifact availability. - [Artifacts](https://docs.concurrence.com/developer-guide/platform-api/scribe/artifacts.md): Retrieve Scribe transcripts, follow asynchronous artifact generation, review visit checklists, and finalize clinical notes with version checks. - [Conversations](https://docs.concurrence.com/developer-guide/platform-api/conversations.md): Create, inspect, continue, switch, and close durable agent conversations over REST or WebSocket while preserving cross-channel history and state. - [Runs](https://docs.concurrence.com/developer-guide/platform-api/conversations/runs.md): Browse conversation runs and best-effort projected framework history, inspect structural trajectories, and control channel-aware operator takeover by run ID. - [Channels](https://docs.concurrence.com/developer-guide/platform-api/conversations/channels.md): Managed channel provisioning, service routing, deferred tool-result delivery, and message history for email, SMS, iMessage, and WhatsApp conversations. - [Channel Manager](https://docs.concurrence.com/developer-guide/platform-api/conversations/channel-manager.md): Use Channel Manager with your own application. Find setup requirements, credentials, messaging and voice APIs, and the differences between channels. - [Calls](https://docs.concurrence.com/developer-guide/platform-api/conversations/calls.md): Start outbound voice calls with use-case service routing, startup instructions, retry correlation, and best-effort patient lineage. - [Voice Agent](https://docs.concurrence.com/developer-guide/platform-api/conversations/voice-agent.md): Understand the real-time voice pipeline, context graph execution, tool calls, emotion adaptation, operator takeover, recordings, and post-call analysis. - [SMS](https://docs.concurrence.com/developer-guide/platform-api/conversations/sms.md): Integrate with provisioned SMS use cases through the workspace conversation lifecycle, with separate consent, suppression, and delivery controls. - [Surfaces](https://docs.concurrence.com/developer-guide/platform-api/conversations/surfaces.md): Agent-generated data collection interfaces: SurfaceSpec, fields, channels, lifecycle, and submission handling. - [Operators](https://docs.concurrence.com/developer-guide/platform-api/conversations/operators.md): Human-in-the-loop call monitoring, takeover, escalation management, and operator analytics. - [SSE Events](https://docs.concurrence.com/developer-guide/platform-api/conversations/sse-events.md): Real-time workspace event stream delivered via Server-Sent Events (SSE). - [Observer Events](https://docs.concurrence.com/developer-guide/platform-api/conversations/observer-events.md): Real-time event types delivered over the observer WebSocket connection during a voice session. - [Serve an Agent From a Web App](https://docs.concurrence.com/developer-guide/platform-api/conversations/serve-agent-from-web-app.md): Serve a Platform agent from a customer web application using External Integration credentials and external-user session tokens. - [Platform Functions](https://docs.concurrence.com/developer-guide/platform-api/functions.md): Register, invoke, test, list, and delete workspace SQL, Python, AI, and UDTF functions for governed agent data access and computation during conversations. - [Workspace Data Queries](https://docs.concurrence.com/developer-guide/platform-api/functions/workspace-data-queries.md): Register, manage, and invoke parameterized SQL queries against workspace custom tables. - [Tool Testing](https://docs.concurrence.com/developer-guide/platform-api/functions/tool-testing.md): Test context graph tools without starting a phone call. Resolve available tools, execute world tools, and understand test-mode persistence. - [Triggers](https://docs.concurrence.com/developer-guide/platform-api/functions/triggers.md): Dispatch workspace actions from cron schedules, matching live events, or authenticated manual fire requests, with durable run history. - [MCP Server](https://docs.concurrence.com/developer-guide/platform-api/functions/mcp-server.md): The workspace-scoped Model Context Protocol server built into the Platform API - world-model read tools for MCP clients and partner agents. - [Harness Context](https://docs.concurrence.com/developer-guide/platform-api/functions/harness-context.md): Retrieve the neutral session-bootstrap context for a service for integration discovery without launching a hosted framework run. - [Integrations](https://docs.concurrence.com/developer-guide/platform-api/integrations.md): Connect workspaces to REST APIs with managed credentials, endpoint definitions, and isolated endpoint tests. - [Approval-Gated Integration Writes](https://docs.concurrence.com/developer-guide/platform-api/integrations/approval-gated-integration-writes.md): Require human approval before an agent performs an integration write. Approved writes resume on the agent's next turn across streaming chat, REST, and SMS. - [Review Queue](https://docs.concurrence.com/developer-guide/platform-api/integrations/review-queue.md): List the external write proposals stored in a workspace and record a review decision on one. A decision does not send a write to an external system. - [External Integrations](https://docs.concurrence.com/developer-guide/platform-api/integrations/external-integrations.md): Manage external integration credentials for scoped third-party access to external user session creation. - [External Principals](https://docs.concurrence.com/developer-guide/platform-api/integrations/external-principals.md): Provision role assignments and grants for entity-anchored external principals, then start tightly scoped sessions through a trusted backend. - [External User Subject-Key Binding](https://docs.concurrence.com/developer-guide/platform-api/integrations/external-user-subject-key-binding.md): Bind a backend-verified external-user subject into integration token exchange without allowing the model or browser input to choose that identity. - [Data & World Model](https://docs.concurrence.com/developer-guide/platform-api/data-world-model.md): Query and manage workspace entities, enrichment, provenance, confidence-gated writes, migration metadata, data sources, and synchronization status. - [Service-Scoped Memory](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/service-memory.md): Configure service-scoped memory dimensions, opt eligible conversations into processing, and verify versioned observations and views before using them. - [Bulk Import (Migration)](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/bulk-import.md): Bulk-import terminal Classic conversation metadata for migrated person entities. - [Entity Resolve](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/entity-resolve.md): Resolve a polymorphic identifier to ranked entity candidates. - [Workspace Tables](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/workspace-tables.md): Create, manage, and query workspace-owned custom data tables. - [Customer Data Intake](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/intake.md): Register governed intake datasets, upload and download catalog files, refresh mapped Drive sources, and monitor durable dataset processing and update runs. - [Intake Sources](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/intake-sources.md): Register Google Drive folder mappings, trigger explicit source syncs, inspect returned batches, and coordinate secure out-of-band source credential setup. - [Intake Upload Links](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/intake-links.md): Migration guidance for the retired standalone intake upload-link system, with links to authenticated dataset intake and patient-facing Surfaces. - [Connector Runner](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/connector-runner.md): The connector runner was retired on October 10, 2026. What was removed, what remains, and how to move integrations off it. - [FHIR](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/fhir.md): FHIR endpoints for patient search, clinical timelines, resource CRUD, and bundle import. - [Data Access (MCP)](https://docs.concurrence.com/developer-guide/platform-api/data-world-model/data-mcp.md): Query organization data through the Model Context Protocol using SQL tools compatible with any MCP client. - [Safety & Monitoring](https://docs.concurrence.com/developer-guide/platform-api/safety.md): Agent safety guidance, supported audit and PHI-access evidence, configured retention policy, and compliance reporting boundaries. - [Analytics & Observability](https://docs.concurrence.com/developer-guide/platform-api/safety/analytics.md): Analyze call quality, production evaluations, operational health, recordings, event streams, and external-write review activity across a workspace. - [Insights](https://docs.concurrence.com/developer-guide/platform-api/safety/insights.md): Query workspace data, explore schema metadata, and get health digests through the platform insights endpoints. - [Metric Store](https://docs.concurrence.com/developer-guide/platform-api/safety/metric-store.md): Trigger Metric Store setup, refresh, and poll run status through the Platform API. - [Call Trace Analysis](https://docs.concurrence.com/developer-guide/platform-api/safety/call-trace-analysis.md): Deep call understanding with emotional arcs, key decision moments, coaching recommendations, and signal-response alignment. - [Voice Judge](https://docs.concurrence.com/developer-guide/platform-api/safety/voice-judge.md): Retrieve audio-native voice quality scores for your voice agent calls. - [Production Evals](https://docs.concurrence.com/developer-guide/platform-api/safety/production-evals.md): Define eval criteria for production calls and evaluate completed calls against them. - [Simulation Coverage](https://docs.concurrence.com/developer-guide/platform-api/safety/simulation-coverage.md): Explore Context Graph coverage, step and fork text simulations, run saved cases and suites, read pass rates, and choose which reads a launch runs for real. - [Prompt Logs](https://docs.concurrence.com/developer-guide/platform-api/safety/prompt-logs.md): Query LLM prompt logs for auditing and debugging agent conversations across a workspace. - [Trace Export](https://docs.concurrence.com/developer-guide/platform-api/safety/trace-export.md): Export durable tool-call and supported voice operational spans as OTLP/JSON for external observability collectors. - [Platform SDK](https://docs.concurrence.com/developer-guide/platform-api/platform-sdk.md): Use the official TypeScript SDK for typed workspace resources, unified runs, streaming conversations, retries, errors, analytics, and configuration. - [Installation](https://docs.concurrence.com/developer-guide/platform-api/platform-sdk/installation.md): Install the Platform SDK with npm or yarn and configure TypeScript for type-safe API access. - [Configuration](https://docs.concurrence.com/developer-guide/platform-api/platform-sdk/configuration.md): Configure the Platform SDK client with API keys, workspace ID, and optional base URL overrides. - [Quickstart](https://docs.concurrence.com/developer-guide/platform-api/platform-sdk/quickstart.md): Common Platform SDK operations: agents, services, simulations, analytics, streaming, and entities. - [Error Handling](https://docs.concurrence.com/developer-guide/platform-api/platform-sdk/error-handling.md): Handle API errors with typed exceptions and built-in retry logic in the Platform SDK. - [Best Practices](https://docs.concurrence.com/developer-guide/operations/devops.md): Operational best practices for version sets, channel tagging, multi-org tenancy, PHI isolation, and information ingestion. - [Multi-Org Strategy (Region x Project)](https://docs.concurrence.com/developer-guide/operations/devops/multi-org-tenancy.md): Create and operate multiple Concurrence organizations by region and project for tenant isolation. - [Version Sets & Promotion](https://docs.concurrence.com/developer-guide/operations/devops/version-sets-best-practices.md): Manage version sets for safe deployment promotion from development through production. - [Version Set CLI Reference](https://docs.concurrence.com/developer-guide/operations/devops/version-sets-best-practices/version-set-cli.md): Complete forge version-set, forge service, and forge asset command reference for listing, pinning, promoting, and rolling back Concurrence service version sets. - [Channel Tagging System](https://docs.concurrence.com/developer-guide/operations/devops/channel-tagging.md): Configure services for deployment channels (voice, text, async) with LLM preset validation. - [PHI Isolation & Selective Sharing](https://docs.concurrence.com/developer-guide/operations/devops/phi-isolation-and-selective-sharing.md): Design patterns for PHI isolation and controlled cross-user data sharing. - [Information Ingestion & Exchange](https://docs.concurrence.com/developer-guide/operations/devops/information-ingestion-and-exchange.md): Choose external events, stored user context, or tool retrieval for Classic conversations, with links to the separate Platform data and session contracts. - [Reference](https://docs.concurrence.com/developer-guide/operations/reference.md): Technical reference for rate limits, memory architecture, terminology mapping, common patterns, and architecture decisions. - [Terminology Mapping](https://docs.concurrence.com/developer-guide/operations/reference/terminology-mapping.md): Map product terms to Classic API names and distinguish the separate Platform API contracts without renaming compatibility fields. - [Rate Limits](https://docs.concurrence.com/developer-guide/operations/reference/rate-limits.md): Per-endpoint Classic API rate limits, response headers, and retry guidance. - [Memory Architecture & API Mapping](https://docs.concurrence.com/developer-guide/operations/reference/memory-architecture.md): Classic API L0-L3 memory labels mapped to their endpoints, plus the separate Platform API memory and world-model resources. - [Common Patterns](https://docs.concurrence.com/developer-guide/operations/reference/common-patterns.md): Production-ready Classic API patterns for conversation lifecycle, user models, webhooks, routing, and CI simulation gates. - [Architecture Decisions](https://docs.concurrence.com/developer-guide/operations/reference/architecture-decisions.md): Key architectural decisions in the Concurrence API design and their rationale. - [Classic API](https://docs.concurrence.com/developer-guide/classic-api/core-api.md): Classic API reference for text-based conversations, user management, tools, simulations, and metrics. - [Organization](https://docs.concurrence.com/developer-guide/classic-api/core-api/organization.md): Create, modify, and delete organizations. Manage user dimensions and branding configuration. - [Agents & Context Graphs](https://docs.concurrence.com/developer-guide/classic-api/core-api/agents-and-context-graphs.md): Define agent personas and versioned context graphs (state machines) that power conversation flows. - [Users](https://docs.concurrence.com/developer-guide/classic-api/core-api/users.md): Create, list, update, and delete users. Manage variables, memories, and authentication tokens. - [User Models](https://docs.concurrence.com/developer-guide/classic-api/core-api/users/user-models.md): Read and update Concurrence-managed user models with additional context from your systems. - [Services](https://docs.concurrence.com/developer-guide/classic-api/core-api/services.md): Discover, create, and manage services with version sets, dynamic behaviors, and deployment routing. - [Conversations](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations.md): Core conversation API for creating, interacting with, and managing AI-powered conversations. - [Create](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-create.md): Initialize conversations with agent-first, user-first, or external-event message types. - [Interact](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-interact.md): Send user messages to active conversations and process streaming NDJSON responses. - [Events](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-events.md): NDJSON event types for conversation streams: messages, actions, errors, and audio fillers. - [Lifecycle & Finish](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-lifecycle.md): Manage conversation states, finish sessions manually or automatically, and handle dangling conversations. - [Starters](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-starters.md): Generate contextual conversation starter prompts for UI widgets and onboarding flows. - [Voice](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-voice.md): Voice note exchange over HTTP and real-time WebSocket voice with audio filler management. - [Real-time Voice (WebSocket)](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-realtime.md): WebSocket API for low-latency bidirectional voice with VAD, interruption, and streaming TTS. - [External Events & Multi-Stream (WebSocket)](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversations-realtime-external-events.md): Send external events alongside user input on WebSocket connections for multi-stream apps. - [Conversation History](https://docs.concurrence.com/developer-guide/classic-api/core-api/conversations/conversation-history.md): Retrieve conversation history, messages, audio sources, tags, response recommendations, and insights. - [Tools](https://docs.concurrence.com/developer-guide/classic-api/core-api/tools.md): Create, publish, version, and invoke organization-scoped tools with environment variables and Git integration. - [Dynamic Behaviors](https://docs.concurrence.com/developer-guide/classic-api/core-api/dynamic-behaviors.md): Create trigger-based behavior sets that inject instructions or modify tool availability during conversations. - [Metrics](https://docs.concurrence.com/developer-guide/classic-api/core-api/metrics.md): Define and evaluate conversation quality metrics (boolean, numerical, or categorical) with automated scoring. - [Simulations](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations.md): Automated agent testing with personas, scenarios, unit tests, and configurable success criteria. - [Personas](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations/simulation-personas.md): Create and version simulated user profiles with background, role, and language for testing. - [Scenarios](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations/simulation-scenarios.md): Define conversation test scripts with objectives, instructions, and initial message types. - [Unit Tests](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations/simulation-unit-tests.md): Combine a persona, scenario, service, and success criteria into a single repeatable test case. - [Unit Test Sets](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations/simulation-unit-test-sets.md): Group unit tests into suites with configurable run counts for batch execution. - [Unit Test Set Runs](https://docs.concurrence.com/developer-guide/classic-api/core-api/simulations/simulation-unit-test-set-runs.md): Execute test suites, monitor progress, cancel runs, and download result artifacts. - [Admin](https://docs.concurrence.com/developer-guide/classic-api/core-api/admin.md): Administrative endpoints for listing available LLM models and downloading prompt logs for debugging. - [Classic SDKs](https://docs.concurrence.com/developer-guide/classic-api/sdks.md): Official Python and TypeScript SDKs for the Classic API with streaming, auth, and error handling. - [Installation](https://docs.concurrence.com/developer-guide/classic-api/sdks/sdk-installation.md): Install the Concurrence SDK in Python (pip) or TypeScript (npm) with environment setup instructions. - [Configuration](https://docs.concurrence.com/developer-guide/classic-api/sdks/sdk-configuration.md): Configure SDK clients with API keys, regional endpoints, and environment variable support. - [Hello World Example](https://docs.concurrence.com/developer-guide/classic-api/sdks/sdk-hello-world.md): Create your first conversation with a step-by-step tutorial in Python and TypeScript. - [Error Handling](https://docs.concurrence.com/developer-guide/classic-api/sdks/sdk-error-handling.md): Handle API errors with typed exceptions, stream error events, and built-in retry logic. - [Data Access](https://docs.concurrence.com/developer-guide/classic-api/data-access.md): Read operational data from Concurrence via SQL API (serverless) or Delta Sharing into your warehouse. - [SQL API (Serverless)](https://docs.concurrence.com/developer-guide/classic-api/data-access/sql-api.md): Run read-only SQL queries against organization tables over HTTPS with serverless compute. - [Delta Sharing](https://docs.concurrence.com/developer-guide/classic-api/data-access/delta-sharing.md): Governed, read-only table sharing into your warehouse or lakehouse via the open Delta Sharing protocol. - [Organization Tables & Schemas](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables.md): Schema reference for organization tables - conversations, users, services, tools, and more. - [Conversation](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/conversation.md): Table schemas for conversations, messages, and extracted memories. - [User](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/user.md): Table schema for user profiles, preferences, and dimensions. - [Service](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/service.md): Table schema for service configurations and version sets. - [Organization](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/organization.md): Table schema for organization details, agents, and state machines. - [Metric](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/metric.md): Table schema for metrics and evaluation results. - [Role](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/role.md): Table schema for roles and permission definitions. - [Tool](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/tool.md): Table schema for tools, versions, and invocation history. - [Dynamic Behaviors](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/dynamic-behaviors.md): Classic table schemas for dynamic behavior sets, versioned trigger and action definitions, and runtime invocation records available through data access. - [Simulation](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/simulation.md): Table schema for simulation personas, scenarios, unit tests, and run results. - [Common Query Patterns](https://docs.concurrence.com/developer-guide/classic-api/data-access/organization-tables/common-query-patterns.md): SQL examples for common analytics queries across organization tables. - [Webhooks](https://docs.concurrence.com/developer-guide/classic-api/webhooks.md): Configure webhook destinations, event subscriptions, signature verification, and secret rotation. - [Webhook Event Types](https://docs.concurrence.com/developer-guide/classic-api/webhooks/webhook-events.md): Payload reference for each Classic API webhook event type: api-key-expiration-soon, conversation-post-processing-complete, and agent-framework-resource-updated. - [Permissions](https://docs.concurrence.com/developer-guide/classic-api/permissions.md): Role-based access control and temporary, time-limited permission grants for Classic API users and organizations. - [Role-Based Permissions](https://docs.concurrence.com/developer-guide/classic-api/permissions/role-based-permissions.md): Configure and manage user roles and granular permissions via the role management APIs. - [Temporary Permission Grants](https://docs.concurrence.com/developer-guide/classic-api/permissions/temporary-permission-grants.md): Request time-limited, scoped access to specific conversations for debugging and QA. ## API Reference - [REST API Specs](https://docs.concurrence.com/api-reference/readme.md): Browse the Classic, Platform, and Scribe API contracts, find the matching implementation guide, and interpret Concurrence's release history. - [Platform](https://docs.concurrence.com/api-reference/readme/platform.md): Generated Platform API operations and models for workspace data, deployed agents, conversations, integrations, and operational controls. - [Workspaces](https://docs.concurrence.com/api-reference/readme/platform/workspaces.md) - [Account](https://docs.concurrence.com/api-reference/readme/platform/account.md) - [API Keys](https://docs.concurrence.com/api-reference/readme/platform/api-keys.md) - [Skills](https://docs.concurrence.com/api-reference/readme/platform/skills.md) - [Integrations](https://docs.concurrence.com/api-reference/readme/platform/integrations.md) - [External Integrations](https://docs.concurrence.com/api-reference/readme/platform/external-integrations.md) - [Conversations](https://docs.concurrence.com/api-reference/readme/platform/conversations.md) - [Agent Runs](https://docs.concurrence.com/api-reference/readme/platform/agent-runs.md) - [Runs](https://docs.concurrence.com/api-reference/readme/platform/runs.md) - [Memory Dimensions](https://docs.concurrence.com/api-reference/readme/platform/memory-dimensions.md) - [Use Cases](https://docs.concurrence.com/api-reference/readme/platform/use-cases.md) - [Workspace Tables](https://docs.concurrence.com/api-reference/readme/platform/workspace-tables.md) - [Workspace Data Queries](https://docs.concurrence.com/api-reference/readme/platform/workspace-data-queries.md) - [External Roles](https://docs.concurrence.com/api-reference/readme/platform/external-roles.md) - [External Role Assignments](https://docs.concurrence.com/api-reference/readme/platform/external-role-assignments.md) - [External Identity Bindings](https://docs.concurrence.com/api-reference/readme/platform/external-identity-bindings.md) - [Role Grants](https://docs.concurrence.com/api-reference/readme/platform/role-grants.md) - [External Auth Claim Mappings](https://docs.concurrence.com/api-reference/readme/platform/external-auth-claim-mappings.md) - [Config](https://docs.concurrence.com/api-reference/readme/platform/config.md) - [Agents](https://docs.concurrence.com/api-reference/readme/platform/agents.md) - [Context Graphs](https://docs.concurrence.com/api-reference/readme/platform/context-graphs.md) - [Services](https://docs.concurrence.com/api-reference/readme/platform/services.md) - [Voice Judge](https://docs.concurrence.com/api-reference/readme/platform/voice-judge.md) - [FHIR](https://docs.concurrence.com/api-reference/readme/platform/fhir.md) - [Data Sources](https://docs.concurrence.com/api-reference/readme/platform/data-sources.md) - [Calls](https://docs.concurrence.com/api-reference/readme/platform/calls.md) - [Evaluations](https://docs.concurrence.com/api-reference/readme/platform/evaluations.md) - [Review Queue](https://docs.concurrence.com/api-reference/readme/platform/review-queue.md) - [Sessions](https://docs.concurrence.com/api-reference/readme/platform/sessions.md) - [Operators](https://docs.concurrence.com/api-reference/readme/platform/operators.md) - [Entity Intelligence](https://docs.concurrence.com/api-reference/readme/platform/entity-intelligence.md) - [World](https://docs.concurrence.com/api-reference/readme/platform/world.md) - [Data Query](https://docs.concurrence.com/api-reference/readme/platform/data-query.md) - [Pipeline](https://docs.concurrence.com/api-reference/readme/platform/pipeline.md) - [Analytics](https://docs.concurrence.com/api-reference/readme/platform/analytics.md) - [Traces](https://docs.concurrence.com/api-reference/readme/platform/traces.md) - [M42](https://docs.concurrence.com/api-reference/readme/platform/m42.md) - [Sensorium](https://docs.concurrence.com/api-reference/readme/platform/sensorium.md) - [Command Center](https://docs.concurrence.com/api-reference/readme/platform/command-center.md) - [Audit](https://docs.concurrence.com/api-reference/readme/platform/audit.md) - [Functions](https://docs.concurrence.com/api-reference/readme/platform/functions.md) - [Settings](https://docs.concurrence.com/api-reference/readme/platform/settings.md) - [Metrics](https://docs.concurrence.com/api-reference/readme/platform/metrics.md) - [Billing](https://docs.concurrence.com/api-reference/readme/platform/billing.md) - [Metric Store](https://docs.concurrence.com/api-reference/readme/platform/metric-store.md) - [Form Templates](https://docs.concurrence.com/api-reference/readme/platform/form-templates.md) - [Scheduling Rules](https://docs.concurrence.com/api-reference/readme/platform/scheduling-rules.md) - [Network](https://docs.concurrence.com/api-reference/readme/platform/network.md) - [Compliance](https://docs.concurrence.com/api-reference/readme/platform/compliance.md) - [Simulations](https://docs.concurrence.com/api-reference/readme/platform/simulations.md) - [Insights](https://docs.concurrence.com/api-reference/readme/platform/insights.md) - [Intake](https://docs.concurrence.com/api-reference/readme/platform/intake.md) - [Surfaces](https://docs.concurrence.com/api-reference/readme/platform/surfaces.md) - [Events](https://docs.concurrence.com/api-reference/readme/platform/events.md) - [Self Image](https://docs.concurrence.com/api-reference/readme/platform/self-image.md) - [Surface Patient](https://docs.concurrence.com/api-reference/readme/platform/surface-patient.md) - [Recordings](https://docs.concurrence.com/api-reference/readme/platform/recordings.md) - [Tool Testing](https://docs.concurrence.com/api-reference/readme/platform/tool-testing.md) - [Triggers](https://docs.concurrence.com/api-reference/readme/platform/triggers.md) - [Dashboards](https://docs.concurrence.com/api-reference/readme/platform/dashboards.md) - [Metering](https://docs.concurrence.com/api-reference/readme/platform/metering.md) - [Prompt Logs](https://docs.concurrence.com/api-reference/readme/platform/prompt-logs.md) - [Auth](https://docs.concurrence.com/api-reference/readme/platform/auth.md) - [Models](https://docs.concurrence.com/api-reference/readme/platform/models.md) - [Scribe](https://docs.concurrence.com/api-reference/readme/scribe.md): Inspect Scribe's provider-session and artifact HTTP contracts using operation blocks rendered from its separate public OpenAPI schema. - [Classic](https://docs.concurrence.com/api-reference/readme/classic.md): Generated Classic API operations and models for organization-scoped users, services, conversations, tools, data access, and simulations. - [Organization](https://docs.concurrence.com/api-reference/readme/classic/organization.md) - [Service](https://docs.concurrence.com/api-reference/readme/classic/service.md) - [Conversation](https://docs.concurrence.com/api-reference/readme/classic/conversation.md) - [User](https://docs.concurrence.com/api-reference/readme/classic/user.md) - [Role](https://docs.concurrence.com/api-reference/readme/classic/role.md) - [Admin](https://docs.concurrence.com/api-reference/readme/classic/admin.md) - [Webhook Destination](https://docs.concurrence.com/api-reference/readme/classic/webhook-destination.md) - [Dynamic Behavior Set](https://docs.concurrence.com/api-reference/readme/classic/dynamic-behavior-set.md) - [Metric](https://docs.concurrence.com/api-reference/readme/classic/metric.md) - [Simulation](https://docs.concurrence.com/api-reference/readme/classic/simulation.md) - [Tool](https://docs.concurrence.com/api-reference/readme/classic/tool.md) - [Models](https://docs.concurrence.com/api-reference/readme/classic/models.md) - [Change Logs](https://docs.concurrence.com/api-reference/change-logs.md): Change logs for the Concurrence API, Agent Forge, Web Platform, and SDK ecosystem. - [Current Upgrade Guidance](https://docs.concurrence.com/api-reference/change-logs/upgrade-guide.md): Identify the API and SDK you use, review current integration boundaries, and plan compatibility checks before consulting historical release entries. - [Concurrence API](https://docs.concurrence.com/api-reference/change-logs/amigo-api.md): Release history for Concurrence backend APIs, including Classic, Platform, and Scribe changes. - [API History: Archive 1](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-01.md): Retained API history, archive 1, with original entry headings and links back to current integration guidance. - [API History: Archive 2](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-02.md): Retained API history, archive 2, with original entry headings and links back to current integration guidance. - [API History: Archive 3](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-03.md): Retained API history, archive 3, with original entry headings and links back to current integration guidance. - [API History: Archive 4](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-04.md): Retained API history, archive 4, with original entry headings and links back to current integration guidance. - [API History: Archive 5](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-05.md): Retained API history, archive 5, with original entry headings and links back to current integration guidance. - [API History: Archive 6](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-06.md): Retained API history, archive 6, with original entry headings and links back to current integration guidance. - [API History: Archive 7](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-07.md): Retained API history, archive 7, with original entry headings and links back to current integration guidance. - [API History: Archive 8](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-08.md): Retained API history, archive 8, with original entry headings and links back to current integration guidance. - [API History: Archive 9](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-history-09.md): Retained API history, archive 9, with original entry headings and links back to current integration guidance. - [Archive: v0.9.250 - v0.9.399](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-archive-v0-9-250-399.md): Archived Concurrence API release notes covering v0.9.250 - v0.9.399. For current releases, see the main Concurrence API changelog. - [Archive: v0.9.100 - v0.9.249](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-archive-v0-9-100-249.md): Archived Concurrence API release notes covering v0.9.100 - v0.9.249. For current releases, see the main Concurrence API changelog. - [Archive: v0.6.0 - v0.9.99](https://docs.concurrence.com/api-reference/change-logs/amigo-api/amigo-api-archive-v0-6-v0-9-99.md): Archived Concurrence API release notes covering v0.6.0 - v0.9.99. For current releases, see the main Concurrence API changelog. - [Web Platform](https://docs.concurrence.com/api-reference/change-logs/web-platform.md): Release history for the Concurrence Web Platform. Admin Portal (Classic API) and Developer Console (Platform API). - [Web Platform History: Archive 1](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-01.md): Retained Web Platform history, archive 1, with original entry headings and links back to current integration guidance. - [Web Platform History: Archive 2](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-02.md): Retained Web Platform history, archive 2, with original entry headings and links back to current integration guidance. - [Web Platform History: Archive 3](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-03.md): Retained Web Platform history, archive 3, with original entry headings and links back to current integration guidance. - [Web Platform History: Archive 4](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-04.md): Retained Web Platform history, archive 4, with original entry headings and links back to current integration guidance. - [Web Platform History: Archive 5](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-05.md): Retained Web Platform history, archive 5, with original entry headings and links back to current integration guidance. - [Web Platform History: Archive 6](https://docs.concurrence.com/api-reference/change-logs/web-platform/web-platform-history-06.md): Retained Web Platform history, archive 6, with original entry headings and links back to current integration guidance. - [SDK Ecosystem](https://docs.concurrence.com/api-reference/change-logs/sdk-ecosystem.md): Release history for Concurrence TypeScript, Python, and Platform SDKs. New resources, breaking changes, and type safety updates. - [Agent Forge CLI](https://docs.concurrence.com/api-reference/change-logs/agent-forge.md): Release history for the Agent Forge CLI. Commands, authentication, entity sync, simulation, and tool development updates. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation This site has an agentic ask interface you may use to query the documentation dynamically by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.concurrence.com/index.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.